IoT Systems Privacy Notice
Effective Date: 24 March 2021
At IOT FARMING Inc. (“IOT FARMING”), we know how important privacy is to our customers. IOT FARMING develops and provides Internet of Things (IoT) solutions for farming. We created this Privacy Notice to make sure you understand how we collect and use your personal information.
WHAT INFORMATION DO WE COLLECT?
Through iFarming, IOT FARMING obtains and maintains information about you in various ways.
Information You Provide Directly
Your Account Information: iFarming will collect your account information, which is necessary to initiate and provide the IoT Farming service to your farm. This will include information such as your name, email address, postal address, phone number, username and password. Your account information will not only include the information that you enter in the iFarming app to create an iFarming account, but also the account information in apps from third-party service partners which you allow to access iFarming.
Information About Your Use of iFarming
In addition to the information you provide, we will collect information about your use of our IoT solutions through iFarming app on your devices and by other means. We will collect:
App Usage Information: we will collect your usage information created during your use of the iFarming app, such as app logs, groups, rules and location names, along with other configuration information.
Farm IoT Device Information: As IoT farming systems may consist of several sets of farm appliances, sensors, gateways, monitoring cameras and other devices connected to IoT farming systems ("IoT Devices"), IoT systems will also collect usage information related to your IoT Devices, such as IoT Device model, name, group name or nickname, location name and other settings assigned to the device, event and event settings, the network connection information and the surrounding network environment information, mobile country code, mobile network operator, OS version, IP address and IMEI, sensor and configuration data, error and malfunction logs, device identifier (e.g. ICCID) and the device and automation name. The main purpose for processing such information is to provide the service you have requested (though it may also be used for data analysis and to enable us to provide customised marketing communications, where you have given us your separate consent). Examples relating to the use of your information to provide you with the service are set out below. For example, when you use a motion sensor, IoT systems will collect the information detected by the sensor (such as logs indicating environmental parameters on your farms, that the irrigations have been automatically turned on or off) to enable an alert to be sent. IoT systems will also collect the usage/settings information of farm appliances connected to IoT systems if you turn on these features. For example, the temperature/humidity information on your farm, the time information showing how long you have used the irrigation, and other information about the functions you have selected will be collected not only to display the device/appliance status through your mobile app, but also to understand your use of IoT Devices and thus continue to improve our services. In addition to the above-mentioned personal data, we will collect your dump logs, which are files listing the technical errors of your devices. These dump logs will only be used to provide you with the technical assistance you need and to improve the iFarming app and IoT Devices.
We do not knowingly or intentionally collect any sensitive personal data from you. However, please note that we cannot guarantee that sensitive information is not unintentionally shared with us while using the iFarming app and other IoT Devices. If you submit information to IoT systems that is sensitive in nature, that will also be collected and processed for the purposes listed below, however we will not use that data for marketing, to provide customised recommendations, or for the improvement of our services.
We also may collect other information about you, your devices and apps, and your use of IoT systems in ways that we describe to you at the time of collection or otherwise with your consent.
HOW DO WE USE YOUR INFORMATION?
We use the information collected for the following purposes:
to identify and authenticate you;
to enable you to control your farm IoT Devices in the iFarming app;
to provide services or features you request in the iFarming app;
to respond to your requests and questions, and to communicate with you about IoT systems;
to provide assistance when you request technical support for the iFarming app or IoT Devices and other maintenance services;
to provide you with remote maintenance service for errors related to IoT Devices connected to IoT systems if you contact a customer service centre;
to link your account information or otherwise interact with selected apps, devices, features and services of third-party service partners;
to operate, evaluate and improve our business (including developing new products and services; enhancing and improving our products, services and IoT systems; analysing our products and services, aggregating and anonymising data and data analytics and performing accounting, auditing and other internal functions);
to provide customised recommendations related to IoT Devices and other useful services or features.
WHO DO WE SHARE YOUR INFORMATION WITH?
We will disclose your information internally within our business and to the following entities, but only for the purposes described above.
Business partners: partners who we work together with to provide you with IoT systems, such as third-party products or services you can connect to IoT systems to control those products or services. These business partners control and manage your personal information;
Service providers: carefully selected companies that provide services for or on behalf of us, such as cloud platform providers who maintain data on our behalf. These providers are also committed to protecting your information;
Other parties when required by law or as necessary to protect IoT systems: for example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues related to public security;
Other parties in connection with corporate transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of bankruptcy; and
Other parties with your consent or at your direction: In addition to the disclosures described in this Privacy Notice, we may share information about you with third parties when you separately consent to or request such sharing.
HOW LONG DO WE RETAIN YOUR INFORMATION AND WHERE DOES IT GO?
How long your data will be retained depends on the legal basis relied upon to process your data. For example, data we process to perform our contract with you requires us to keep the data throughout the time you use IoT systems. As long as you are an active user of IoT systems, we will retain and process this data. Data such as your account information, device information and identifiers fall into this category.
Data we process to promote our business interests, such as your use of IoT systems, is only kept for as long as needed for the purposes for which they were collected. For example, this data may be collected to perform analytics so we can develop improvements to IoT systems, or we may process data to keep a record of enquiries you made through or about IoT systems to improve your customer service experience.
In addition, we may also process your data based on your consent. If you withdraw your consent, we will stop processing your data that relies on your consent, but it will not impact the processing of data collected prior to your withdrawal until the purposes for which such data were collected have been achieved.
Please note, although we aim to retain your data for the time period described above, your data may be processed longer, pursuant to applicable law. For example, if a specific statute mandates we retain a certain piece of data, we will comply and retain that data until the required retention period expires.
As long as your data is retained by us, your data will always be subject to appropriate safeguards.
Your use of IoT systems will involve the transfer, storage, and processing of your personal information to and in other countries; such countries include, without limitation, countries in Canada, the United States, the European Economic Area, the Republic of Korea, India, and the Philippines. All international data transfers are subject to legal requirements to ensure that your personal information is processed safely and as you would expect.
UPDATES TO THIS PRIVACY NOTICE
This Privacy Notice may be updated to let you know about changes in how we collect and process your information in IoT systems or changes in related laws. The date when the document was last updated is shown at the top of this Privacy Notice.